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Assistance for Online Surveys

We welcome and questions or comments you have with our online market research process.

Call (215) 576-8447

Or, click here to e-mail atm_support@Anabus.com

We provide live support, but in the event our associates are busy, please leave a voicemail and we will return your call the next business day.

Frequently Asked Questions

These are online survey FAQs.  For any questions on your honorarium card, please see the honorarium support page.

1Q:   Why won't the survey log-in page accept my passcode?

1A:   Be sure you type your passcode exactly as it appears on your invitation.  Also be sure there are no "hidden" spaces accidentally typed before or after your passcode.

2Q:  I typed in my passcode but I received a message saying the survey is already filled.  Can I still take the survey?

2A:  For some studies, we are contractually limited to recruiting only a limited number of participants.  If this is the case, we will try our best to respect your time by not "over-recruiting" as some companies do, and we will ensure there is enough time between sending invitations and "closing down" the survey.  Our recruitment methods attract a higher-than-normal response rate and some studies fill even more quickly than you might expect.  If you received the message saying the survey is closed, you will not be able to participate this time around.  Always respond immediately to ensure your input is included! 

3Q:  I completed the first few questions of a survey, and then I received a message saying that I don't qualify.  What does this mean, and can I still take the survey?

3A:  Depending on our client specifications, particularly in our segmentation studies, some respondents simply do not fit the profile of the focus of the study.  This does not mean that you do not use products or services associated with our client (many studies want non-users of products as well as users to respond).  However, your responses to the initial few questions indicate that your usage profile will not allow for specific feedback to future questions that will be applied to the results of the study.   We work with our clients to ensure that your time is not wasted and we encourage to continue your interest in online research.  You may very well qualify for the next study, so keep logging in!

4Q:  I had to stop taking the survey and turn off my computer before I was finished.  Can I still complete the study?

(Or, my computer crashed, or I accidentally closed my web browser window, or any other related accidental exit reason)

4A:  If you don't complete your survey and your web browser has closed, you can return to the same entry web address as on your invitation, and log-in using your same passcode.  Our server remembers where you left off and will return you to the first unanswered page in the study, for you to continue.  Please be sure to complete your survey as soon as possible after you start it.

5Q:  Someone in my practice received an invitation to take one of your surveys, but I did not receive one.  Can I take the survey, too?

5A:  We always welcome your enthusiastic involvement in our research.  With most studies, an invite list is supplied to us via our client, and we have to abide by that list in order to recruit our survey participants.  But you are encouraged to leave us your e-mail address and we can add you to our growing list of participants interested in taking our online surveys.  When we have projects that allow for an open-universe of responses, you will be contacted!

6Q:  I have a mailing address update for you.

6A:  Although the mailing lists supplied to us by clients or professional associations are for one-time-use only, we are happy to record any address updates for you and will do our best to ensure that update is reflected in future invites from us. 

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